Manas AI
Operating Map Service lines · Access tiers · Workflow
The whole system on one page

Manas AI isthree lines,five doors,one record.

What you see is decided by two things and nothing else — the line the care runs in, and the tier you signed in with.

3Lines — Paediatrics, Home Physio, In Clinic
5Tiers, each smaller than the one above
9Stages, referral to discharge
1Record — the therapist writes it, everyone else reads it
01 First axis Service lines

Three lines of care

The line decides where the session happens and which record set you fill in. You can be credentialled for more than one; a patient sits in exactly one at a time.

Line Who it is for Where you work Your surface
PaediatricsDevelopmental & SEL Developmental delay, cerebral palsy, autism, speech, sensory. Multi-discipline by default. Centre, hospital unit, school — plus home carryover run by the parents. /manas-paeds
Home PhysioVisit-based Neuro and post-stroke rehab, post-surgical, geriatric mobility, palliative. The patient's home, by pincode. Every case has a named cover therapist. /manas-daily
In ClinicSlot-based MSK and spine, sports, post-op ortho, cardiac, women's health, oncology rehab. Clinics and partner OPD rooms — a slot, a room, a charge code. /first-connect
Which record set each line uses
  • Paediatrics — developmental chart, SEL programme architecture, capacities bands, controlled forms library, integrated quarterly report.
  • Home Physio — first assessment, per-visit log, caregiver home programme, block-end reassessment, visit compliance.
  • In Clinic — first assessment with objective measures, SOAP note per session, package tracking, charge posting, discharge summary.
02 Second axis Access cascade

Five doors. Each opens onto less than the one above.

Access is handed down, never sideways, and no tier can widen its own. Tap a tier to see what it owns.

1Tier

Directors · operations · technology

Every centre, every therapist, every record — plus the money and the audit trail. The tier that creates centres and appoints the leads.

  • All centres, all three lines
  • Every therapist & every record
  • Appoint centre leads
  • Finance, pricing, audit trail

What this tier owns

  1. Create the centre, attach it to a hospital partner, and set the lines it may run.
  2. Appoint the Independent Command Centre lead and record which centre or centres they lead.
  3. Onboard therapists, issue contracts, and set the centres and lines each is credentialled for.
  4. Set pricing, hospital charge codes, and the frameworks and forms every line must use.
  5. Read network-wide performance, warning flags and the access trail — and act on outliers.
Works in /first-connect /manas-ai/leads /manas-paeds
Delegates by appointing a centre lead
2Tier

Centre lead · unit head · hospital partner admin

The same console, bounded to the centre or centres allocated to you. Everything operational inside your walls; nothing outside them.

  • Your centres, in full
  • Assign therapists & caseloads
  • Your charges & occupancy
  • Other centres · appointing leads

What this tier owns

  1. Accept the allocation from the Super Command Centre — the scope arrives, it is never self-set.
  2. Triage incoming enquiries and referrals landing at their centre, and allocate each to a therapist.
  3. Balance caseload and cover: a named primary therapist plus a named cover for every active patient.
  4. Countersign assessments and reassessments, and clear band or goal changes before they go out.
  5. Answer for their centre's numbers — sessions delivered, adherence, outcomes, charge capture.
Works in /first-connect /manas-ai/leads — the repository is scoped to your centres automatically.
Delegates by assigning therapists to the caseload
3Tier

Treating therapist · the only tier that writes

Your centres, your patients, your caseload. You author the record — assessments, notes, home programmes, reports. Everyone above you is reading what you wrote.

  • Add a patient, own the caseload
  • Write assessments, notes & plans
  • Your own numbers
  • Other therapists' patients · finance

What this tier owns

  1. Register the patient allocated to them and complete consent and intake.
  2. Run the first assessment on the instrument their service line requires.
  3. Set goals and the session plan, and get the centre lead's countersign where required.
  4. Deliver each session and log it the same day — the log is the record, not a copy of it.
  5. Reassess on schedule, publish the report, and flag anything needing the tier above.
Works in /first-connect /manas-daily /manas-paeds
The record is shown to the family
4Tier

Patient · parent or guardian

One patient, one window. Their own record and nothing next to it.

  • Sessions, appointments & invoices
  • Home programme & exercises
  • Assessments & reports
  • Any other patient · internal notes

What this tier owns

  1. Give consent at onboarding, including whether the referring doctor is granted the progress view.
  2. Confirm or reschedule appointments.
  3. Follow the home programme and mark carryover done between sessions.
  4. Read each published report and raise questions to the treating therapist.
  5. Keep the invoice and payment history for the episode of care.
Personal therapy records only — scoped to the one patient identity.
And, on consent, to the doctor who referred
5Tier

Primary consultant who referred the patient

Read-only, and only where they were the primary consultant and made the referral. Both conditions, always.

  • Patients they referred
  • Outcomes & progress vs goals
  • Discharge summary
  • Editing · a colleague's referrals

What this tier owns

  1. Refer the patient with the reason, precautions and goals stated.
  2. Confirm the referral was received and therapy has started.
  3. Read progress at each reassessment against the goals they set.
  4. Raise a clinical query to the treating therapist through the record.
  5. Receive the discharge summary and decide on continued medical follow-up.
Works in /clinicians/doctor
Tier 1 Super Tier 2 Independent Tier 3 Therapist Tier 4 Patient Tier 5 Referring doctor
03 The rule set Access matrix

Who can reach what

The cascade above is the short answer. This is the exact one, cell by cell.

Open the full matrix — 14 capabilities × 5 tiers

Full everything · Scoped bounded, and the words say by what · None no access.

Capability Tier 1Super Tier 2Independent Tier 3Therapist Tier 4Patient Tier 5Doctor
Reach across the network
All three lines Full Scoped lines their centres run Scoped lines they hold Scoped their own line Scoped the line referred into
Every centre Full None allocated only None assigned only None None
Create centres & appoint leads Full the appointing tier None None None None
Therapists
Every therapist's profile & figures Full Scoped their centres None own only None name only None name only
Onboard therapists & contracts Full None asks Tier 1 None None None
Assign to a centre or caseload Full Scoped their centres None None None
Patients & the record
Add a patient Full any centre Full their centres Full own caseload None None refers instead
Write assessments, notes & plans Scoped correction, logged Scoped countersign Full the authoring tier None carryover only None
Read the full record Full Scoped their centres Scoped own patients Scoped own record None summaries only
Own therapy records n/a n/a n/a Full whole history n/a
Progress of patients they referred Full Scoped into their centres Scoped own caseload n/a Full and only these
Money & governance
Finance, charges & pricing Full sets pricing Scoped own charges, read None Scoped own invoices None
Audit log & access trail Full Scoped their centres None own actions logged None None access logged
Frameworks, forms & thresholds Full None uses the standard None None None
04 The workflow Paediatrics

Referral to discharge, in nine stages

All three lines run the same nine stages. What changes is who refers, where the session happens and which instrument you measure on. The badge names the tier that owns the stage. Switch lines in the bar above.

05 Day to day Runbooks

What to do when you sign in

The nine stages are one patient's arc. This is the loop your tier runs every day. Yours is marked.

TIER 1

Super Command Centre

Health first, exceptions second, structure third.

  1. Read the week on Command Centre — sessions, revenue, centre movement.
  2. Clear the warning flags: missed logs, overdue reassessments, adherence drops.
  3. Allocate anything sitting in Lead Acquisition for more than a day.
  4. Act on outliers with the centre lead, not around them — then handle structure and pricing.
TIER 2

Independent Command Centre

Everything here is bounded by your centres.

  1. Read your centre dashboard — today's bookings, who's on shift, yesterday's completions.
  2. Triage arrivals: referral in, therapist and slot out, same day.
  3. Check cover — a named primary and a named cover on every active patient.
  4. Countersign what's waiting, then chase yesterday's unlogged sessions.
TIER 3

Therapists Portal

You're the one who writes. Log on the day, not on Friday.

  1. Open Appointments and confirm today's list.
  2. New patient? Register, consent, first assessment, set goals.
  3. Session done → write the note now, and update the home programme before they leave.
  4. Reassess when it's due, then publish the report — the family and the doctor read it.
TIER 4

Patient Portal

Your own record, first assessment to discharge.

  1. Confirm your next appointment or ask for a different slot.
  2. Work through the home programme and mark carryover done.
  3. Read each progress report as it's published.
  4. Message your therapist about anything that changed, and keep your invoices.
TIER 5

Referring Doctor Portal

Only the patients you referred, and only to read.

  1. Refer with the reason, precautions and goals stated.
  2. See that therapy started, and which therapist took it.
  3. Read progress at each reassessment — the measure, not a narrative.
  4. Raise a query inside the record; take the discharge summary into your follow-up.
06 Where it lives Surface register

Every surface and its state

So nobody is sent to a door that isn't open yet. Live in daily use · Pilot limited group · To build specified, not shipped.

Surface Tiers What it is State
/manas-ai 123 The single front door. It is the First Assessment module now — the name redirects there rather than opening a console that asks you to find it. Live
/manas-ai/leads 12 The Growth Engine — every enquiry that reaches Pro Physio from any route, plus every completed assessment, read back in one table. Tier 2 sees its own centres. Live
/admin 12 Super Admin console — therapists, onboarding, centres, audit log, and the Command Centre panels. Retired. The name 301s to the assessment tool; the lead and funnel section it carried is the repository above. Retired
/manas-paeds 123 Paediatric workspace — developmental chart, SEL architecture, capacities, forms, quarterly report. Live
/therapist 3 Therapists Portal — appointments, patient EMR, SOAP notes, your numbers. Retired. The name 301s to the assessment tool, which is where a treating therapist now starts. Retired
/manas-daily 3 Session logging on your phone, built for between visits. Live
/first-connect 123 The first assessment that opens every episode of care — and, since the revamp, the landing screen for every clinical tier. Live
/clinicians/doctor 5 Referring doctor view — their own referrals, progress and outcomes. Pilot
Patient portal 4 Personal records, home programme, reports, appointments, invoices. Scope set out in Tier 4 above. To build
/manas-workflow 12345 This map. One click from the assessment header. Live
07 Applied Console changes

How the consoles match this map

What changed on each console

Manas AI /manas

Manas AI is the clinical platform, not a console. /manas is a home screen and nothing else: four cards, one per caseload — Home Physio at /first-connect, Renal Physio at /renal-physio, Onco Physio at /onco-physio and Paeds Physio at /manas-paeds. No rollups, no panels, no data of its own. Sign in once at /login and every clinical tier still lands straight on Home Physio rather than being asked to choose; the home screen is for the days the work is a different caseload.

Growth Engine /manas-ai/leads

The one section kept out of the retired console, because it is the only one that was worked daily. Four stores read into one table — website and ad leads, the sales pipeline, guided-care enquiries and completed assessments — deduplicated so one enquiry is one row however many stores hold it. Read-only: triage still happens at /care-leads.

What the tiers still mean

The five tiers below are unchanged and still decide what a person may read — Tier 2 sees its own centres in the repository, Tier 3 and above open the assessment tool, Tier 4 and 5 are still to build. What changed is that a tier no longer implies its own console. The Super Admin console, the Therapists Portal and the Command Centre prototype are retired; the tier is now a scope, not a door.

Still open — Tier 4 and Tier 5

  • Patient portal — specified, unbuilt. Undecided: OTP or email, and one login per family or per child.
  • Referring doctor — needs the referral as a first-class field so "primary consultant and referrer" is enforced, not administered by hand.
  • Multi-centre leads — the console already reads a list of centres; the accounts still need populating.